Terms of Service

Order Status

Within 24 hours of placing your order, you will receive an e-mail confirming we have received your order. Once your order has been shipped, you will receive an e-mail with shipping confirmation.

Tracking Your Order

Once item(s) are shipped, tracking numbers are assigned and you will receive an email with the tracking information. It may take up to 48 hours or longer before the package is checked into the carrier's tracking system.

Cancellations

Occasionally, orders or parts of an order are canceled by our system for various reasons. Reasons may include:

  • Item(s) not available.
  • Difficulty in processing your payment information.
  • Cannot ship to address provided.

 

Shipping Options

All online purchases are shipped via courier Fedex or UPS. For security reasons, Riki Rosetta online purchases will require an adult signature upon delivery. In addition, online purchases may not be shipped to P.O. boxes addresses.

Orders submitted online can be shipped Worldwide. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

U.S.A - Free shipping

World Wide - $55.00 flat shipping rate per 1 item

Please contact us for more information about International orders by email: info@rikirosetta.com. Taxes will be the responsibility of the recipient. Riki Rosetta cannot determine the exact amount of these fees in advance. The purchaser's approval is needed to complete shipment.

To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment, in addition to the time indicated by your preferred shipping method. Orders are processed and delivered Monday through Friday, excluding holidays.

If you require further assistance, please e-mail us at info@rikirosetta.com.

Payment

The following credit cards are accepted for payment at RikiRosetta.com: MasterCard, American Express, Visa. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. Credit cards are charged upon order.

Products, Content and Specifications

All features, content, specifications, products and prices of products and services described or depicted on the Web site or are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on the printing process or on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in the web site at a particular time does not imply or represent that these products or services will be available at any time. In addition, we may make changes in information about price and availability without notice.

Orders

By placing an order, you represent that the products ordered will be used only in a lawful manner, for individual, personal use and not for commercial resale or diversion. While it is our practice to confirm receipt of orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse delivery or service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order. Riki Rosetta reserves the right to reject any order. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from the Web site.

Privacy Policy

When you visit RikiRosetta.com, our commitment to you as our valued customer is to provide an exciting shopping experience, as well as the elevated level of personal service that is synonymous with Riki Rosetta. Because we respect your privacy, we always handle this information in a safe and responsible manner. So that you may make the most of your shopping experience, we learn about the products and services that are of interest to you when you visit RikiRosetta.com.

Contact Us

For additional assistance concerning our online store or your online purchase, please contact us via e-mail at Info@RikiRosetta.com.

RETURNS AND EXCHANGES

We at Riki Rosetta want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may contact Riki Rosetta to apply for a return or exchange of the unused item, in its original condition, with its original packaging and proof of purchase. All returns and exchanges must be received at the Riki Rosetta offices within 14 days of your purchase. **All sale and discounted items are final and subject to limited availability. - highlight this please.

When your return is approved, we will refund the purchase price, typically within 48 hours of receiving the item. For exchanges, once the item is received and approved the exchange your new order will be shipped FedEx ground and additional cost will be apply. You can access further information on our terms & conditions page.

We gladly accept returns on full price merchandise within 14 days of receipt. Sale merchandise must be returned within 7 days of receipt for web credit only. CLEARANCE MERCHANDISE IS FINAL SALE. Merchandise must be returned in the same condition as it was sent, unused, with all original tags intact and affixed on them. Merchandise in any other condition will be returned to you at your expense. All returns must be accompanied by a printout of the receipt or the order number.

Shipping charges will be reimbursed by RIKIROSETTA.com ONLY in the event the merchandise sent was defective, damaged or incorrect. Please make sure to inspect all items prior to removing the tags as we cannot accept returns without the original tags still in place. RIKIROSETTA.com retains the right to refund these charges at their discretion.